Refund policy
Last updated: September 9, 2026
Everything we sell ships directly from our fulfillment partner overseas, so this policy is built around fixing problems quickly rather than shipping items back and forth. If anything is wrong with your order, contact us with your order number and we will sort it out.
1. Damaged, defective, incorrect or missing items
Contact us within 30 days of the delivery date shown in your tracking and include photos of the item and its packaging (a short video if the problem is hard to see in photos).
- Items that arrive badly damaged, defective, incorrect, or missing from the parcel: we will send a replacement or refund the item in full, your choice.
- Minor damage that does not affect use (for example a small mark or a loose thread): we may offer a partial refund or a replacement.
- Natural variation in wood grain or tone, and small colour differences between screens and real life, are not defects.
- Damage to the outer shipping box alone is not covered when the product inside is undamaged.
Please do not send anything back unless we ask you to. If a return is needed we will give you written instructions and the correct return address; the address on the parcel you received is a fulfillment location and cannot accept returns.
2. Shipping delays and orders that do not arrive
If we cannot ship within the processing period stated when you ordered, we will contact you with a revised estimate and offer cancellation with a full refund. We will obtain any consent to a delay required by law. You do not need to wait 45 days to exercise a cancellation or refund right that applies to an unshipped order.
Delivery windows are estimates, not guarantees. If your tracking shows no delivery 45 days after the shipping confirmation, we will resend the order or refund it in full, your choice.
If tracking shows "delivered" but you cannot find the parcel, please check with household members, neighbours and your local post office first, then contact us. We will open an investigation with the carrier; a non-delivery statement from your local post office lets us resolve it faster. Carrier investigations can take several weeks.
If a parcel is returned to sender because the address entered at checkout was incorrect or incomplete, delivery was refused, or the parcel was not collected from the carrier, we will contact you about re-shipping it. Re-shipping is charged at cost, and a refund of the product price is only possible if and when the parcel is received back by our fulfillment partner.
3. Changed your mind?
Because every item ships from overseas, we are unable to accept change-of-mind returns or exchanges. Please check sizes, materials and colours on the product page before ordering; we are happy to answer questions before you buy.
4. Cancelling an order
You can cancel for a full refund by contacting us within 12 hours of placing your order. After 12 hours, we will try to stop the order if it has not entered fulfillment, but cancellation is not guaranteed. Once shipped, the return terms in this policy apply.
5. How refunds are paid
Approved refunds go back to the original payment method. We process them within 5 business days of approval; your bank or card issuer may take a further 5–10 business days to post the credit.
These terms do not limit your rights for faulty, misdescribed or undelivered goods, or any other rights that cannot be excluded by law. Orders placed before this update retain the protections offered when they were placed.
6. Contact
Use our contact page, or reply to your order confirmation email. Please include your order number.