Shipping & order support

Last updated: September 9, 2026

Where your order ships from

Orders ship directly from our fulfillment partner in China to your delivery address in the United States. Every parcel is sent with tracking. We currently ship to US addresses only.

When to expect it

Two things add up to your delivery time. Processing: our fulfillment partner prepares most items in 1–3 days (about 90% of orders; a small share take longer), and the Folding Tree Coaster Set in 3–6 days. Transit: parcels to US addresses take 5–15 days once shipped (about 60% arrive within 11 days). Most orders therefore arrive 6–18 days after purchase, or 8–21 days for the coaster set. Checkout displays an estimated delivery window that includes processing. These are estimates, not guaranteed delivery dates; carrier and customs delays can extend them.

Shipping charges

Standard tracked shipping is $8.00 per order and free on orders with a merchandise subtotal of $70.00 or more after discounts and before tax. The exact charge and estimated delivery window are shown at checkout before you pay. Items in one order may occasionally arrive in separate parcels. Please check your delivery address carefully; we cannot redirect a parcel once it has shipped.

Duties and import charges

Orders ship from China. Import duties, customs charges or carrier clearance fees may be requested separately and are the responsibility of the recipient unless checkout explicitly states that they have been collected or are included. We cannot guarantee the amount in advance. Please contact us before ordering if you need clarification, or before paying an unexpected carrier request so we can help verify it.

If we cannot ship within the stated processing period, we will contact you with a revised estimate and offer cancellation with a full refund, obtaining any delay consent required by law.

Tracking & order questions

Your shipping confirmation email includes a tracking link. If your parcel has not arrived by the end of the estimated window, contact us with your order number and we will investigate with the carrier. Parcels that show no delivery 45 days after shipping are resent or refunded in full; see our Refund & Returns Policy.

Damaged, incorrect, or unwanted items

Please see our Refund & Returns Policy, then contact us with your order number and a description (photos help). Please request instructions before sending anything back; the shipping origin is not the returns address.